Reports to: VP, Customer Success
Location: Cleveland, Ohio
Last Updated: 6/1/2023
About Speedeon
Speedeon Data is a Cleveland-based data, analytics, and business intelligence company that puts people at the center of everything we do. This is a unique opportunity to join a rapidly growing, culturally diverse team whose clients include leading national brands. Be part of a collaborative team of talented industry professionals in a culturally dynamic and professionally rewarding environment. At Speedeon, you will have an opportunity to directly impact our strategy and be valued and rewarded for your contributions. Speedeon is passionate about exceeding the expectations of our clients and our employees. You will see that passion and commitment reflected in our culture, core values and our benefits program.
Position Overview
This role is for a dynamic, detail-oriented Customer Success Manager working within the Customer Success team. As a member of the Customer Success Team, the Customer Success Manager will work directly with the VP, Customer Success to spearhead the support and development of SaaS enterprise accounts. This will include onboarding new accounts, supporting clients through the development and implementation of data-driven marketing strategies as well as providing support and troubleshooting, ensuring meaningful platform utilization and customer retention.
Core Responsibilities
- Manage multiple AudienceMaker accounts, serving as the primary day-to-day contact for all tactical, executional, and strategic requests
- Possess a comprehensive understanding of the AudienceMaker platform and assist customers with questions, navigation and support
- Lifecycle management of AudienceMaker accounts including onboarding, platform support & continuing engagement, supporting up-sell initiatives
- Develop marketing strategies for customers to customize direct mail, telemarketing, digital, and email campaigns for acquisition and retention in both B2C and B2B markets
- Contribute to the creation of AudienceMaker training materials, training courses for customers and team members
- Monitor customer activity within the AudienceMaker platform for the goal of improving the customer experience and supporting retention
- Support the demonstration of the AudienceMaker platform for new and potential clients and stakeholders
- Ability to discuss technical issues with technical and non-technical audiences and work in a multidisciplinary environment
Qualifications
- Minimum 2-3 years’ experience in Customer Success Management, Customer Relationship Management or Marketing with prior experience either with a brand, consulting firm or experience within a marketing or advertising agency.
- Bachelor’s Degree required
- Strong Project Management or Account Management background
- Excellent knowledge of Microsoft Office products, specifically Word, Excel, PowerPoint and Outlook
- Experience working with business or consumer marketing data
Things we Value in a Candidate
- Willing to go the extra mile
- Responsibility and active communication
- Resourceful, tenacious and innovative
- Care for company, customers, co-workers, and community
- Demonstrated success
Other Requirements:
- Able to sit for two-hour intervals for up to eight hours a day under artificial lighting and operate a computer, telephone, and other business equipment
- Available for occasional weekend and evening work
- Travel to prospects/accounts as part of the Speedeon account team as requested (10 – 15%)
Speedeon Offers
- 100 % Employer Paid Individual Health Coverage
- 50% Employer Paid Dental Coverage
- Vision Insurance
- Employee Assistance Program
- Life Insurance Program
- Short Term and Long-Term Disability Insurance
- Generous PTO and Separate Sick Time
- Flexible Work Scheduling and Summer Hours
- 401k with Generous Company Match
- Company Paid Volunteer Hours
- Health Savings Account Contribution
Speedeon Data is committed to diversity and inclusion and as such does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law.
