Customer Success Manager

Speedeon is looking for a dynamic, detail-oriented Customer Success Manager to join our Customer Success team. As a member of the Customer Success Team, the Customer Success Manager will work directly with the VP, Customer Success to spearhead the support and development of SaaS enterprise accounts. This will include onboarding new accounts, supporting clients through the development and implementation of data-driven marketing strategies as well as providing support and troubleshooting, ensuring meaningful platform utilization and customer retention.

Responsibilities Include:

  • Manage multiple AudienceMaker accounts, serving as the primary day-to-day contact for all tactical, executional, and strategic requests
  • Possess a comprehensive understanding of the AudienceMaker platform and assist customers with questions, navigation and support
  • Lifecycle management of AudienceMaker accounts including onboarding, platform support & continuing engagement, supporting up-sell initiatives
  • Develop marketing strategies for customers to customize direct mail, telemarketing, digital, and email campaigns for acquisition and retention in both B2C and B2B markets
  • Contribute to the creation of AudienceMaker training materials, training courses for customers and team members
  • Monitor customer activity within the AudienceMaker platform for the goal of improving the customer experience and supporting retention
  • Support the demonstration of the AudienceMaker platform for new and potential clients and stakeholders
  • Ability to discuss technical issues with technical and non-technical audiences and work in a multi-disciplinary environment
  • Travel to prospects/accounts as part of the Speedeon account team as requested (10 – 15%)

Qualifications:

  • Minimum 5-7 years’ experience in Customer Success Management, Customer Relationship Management or Marketing with prior experience either with a brand, consulting firm or experience within a marketing or advertising agency.
  • Bachelor’s Degree required
  • Strong Project Management or Account Management background
  • Excellent knowledge of Microsoft Office products, specifically Word, Excel, PowerPoint and Outlook
  • Experience working with business or consumer marketing data

Candidate Qualities:

  • Excellent organizational skills and the ability to manage multiple accounts/projects and prioritize accordingly
  • Strong communication skills and the ability to tailor communications based on the audience
  • Self-starter with experience working with multiple internal and external partners to build to right user experience for the customer
  • Ability to work in a team-oriented, collaborative environment and to develop successful relationships
  • Robust interpersonal skills to deal with different types of customers and clients.
  • Able to work in a fast-paced environment with competing timelines, priorities and deliverables
  • Resourceful, Tenacious and Tough

Speedeon Offers:

  • Health Benefits:
    • 100% Employer Paid Individual Health Coverage
    • 50% Employer Coverage of Family Health Coverage
  • 50% Employer Paid Dental Coverage
  • Vision Insurance
  • Company Funded Employee Assistance Program
  • Company Funded Life Insurance Program
  • Company Funded Short-Term Disability Insurance
  • Company Funded Long-Term Disability Insurance
  • Generous PTO and Sick Time Policies
  • Flexible Work Scheduling
  • Summer Hours
  • 401k with Generous Company Match
  • Company Paid Volunteer Hours
  • Remote Work Options
  • Health Savings Account Contribution

Submit your resume to: hr@speedeondata.com